Managed IT Services | onPlatinum ICTonPlatinum ICT

Don’t wait for a disaster.
Managed IT Services
Gold Coast, Brisbane & Sydney

Managed IT Services is a proactive approach to ensuring that your IT is working all the time. onPlatinum ICT delivers Managed IT Services on the Gold Coast, Brisbane, and Sydney.  We look after your IT systems remotely, eliminating the headaches and stress associated with system failures. This results in a stable IT system, increasing your productivity and lowering your ongoing IT costs. From automatic security updates to hardware monitoring and backups, you can put your mind at ease knowing you’ve got a team of professionals making sure things are always running smoothly. Here’s what we can offer you:

  • Automatic Security Updates
  • Backup and Log Monitoring
  • Liaise with Software Providers
  • Hardware Monitoring
  • Site Visits
  • Same Day Resolution

Automatic Security Updates

onPlatinum ICT keeps your server up-to-date with the latest security upgrades to make sure all your files and folders are safe and secure. This service provides protection against viruses and malware automatically so you don’t have to worry about potential threats that could be harmful to your office computers and devices connected to the network.

Backups & Log Monitoring

Traditional backup solutions are designed for specific devices or servers, leaving you to seek out multiple solutions. Our service enables you to protect data from all the devices used by your business and employees – from servers and desktops to laptops, tablets, even iPhones. With onPlatinum ICT’s backup solutions you can protect all of your intellectual property.

Liasing with Software Providers

Knowing exactly what you need without having the correct knowledge of the software and systems you are after can be troublesome. Luckily, onPlatinum ICT offers the service of liaising with software providers to make sure you receive the exact product you need with the correct specifications required to run on your system. We will also get in contact with the software provider to help troubleshoot any potential problems you may encounter.

Hardware Monitoring

onPlatinum ICT will keep track of your systems network to make sure everything is performing exactly as it should be. If there is a problem with the traffic on your network or if there are dips in your server’s performance, then onPlatinum ICT will monitor the hardware and service the issue to make sure everything returns back to how it should be running.

Site Visits

Have a faulty piece of equipment that needs replacing and reconfiguring but don’t have the slightest idea on where to start? No Problem. OnPlatinum ICT offer the service of fixing any issue that requires us to be onsite and solving any issues that you have encountered with your network. As soon as we can locate what is causing the issue, onPlatinum ICT will send a representative out to replace the faulty piece of equipment.

Same Day Resolution

onPlatinum ICT believes in a "Same Day Resolution" which means we will do everything possible to make sure that your issue is solved within the first 24 hours that the ticket has been lodged. This not only keeps the client happy but will keep the office running on time and on schedule.

We provide comprehensive management and maintenance of IT infrastructure

The Benefits

  • Eliminate or dramatically reduce the cost of unexpected and unbudgeted IT breakdowns
  • Put you in control of IT costs by budgeting for one monthly fee
  • Gives you the ability to quickly scale your IT network according to the needs of your business
  • Gives you a single IT provider to manage virtually everything to do with your IT network and systems
  • Through a streamlined approach to your IT infrastructure, we align your business's interest with ours
  • We specialise in maintaining and managing your IT network so you can focus on what you do best
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