PBX Phone System Gold Coast

Differences between Virtual PBX and Hosted PBX phone systems for Gold Coast businesses

Posted on: March 11th, 2019

People often assume that all cloud-based phone systems are the same. There are, however, different types of cloud phone systems available. The two most common are versions of a Private Branches Exchange (PBX): Virtual PBX and Hosted PBX. Whichever option you choose, cloud-based business PBX phone systems will help businesses on the Gold Coast of all sizes to lower their upfront costs.

While the two PBX systems have similarities, there are a few significant differences between the two.

1. Virtual PBX Only Transmits Incoming Calls

Virtual PBX phone systems work by rerouting all incoming calls to existing cell phones, landlines or phone extensions through an automated answering service. Essentially, Virtual PBX allows the business to transmit incoming calls and route them to the appropriate person within the organisation.

The business must use another method to make and manage their outbound calls. Therefore, the company must pay an additional amount for calls that employees make on top of the Virtual PBX costs, through another phone company.

2. Hosted PBX Provides Both Inbound and Outbound Calls

A Hosted PBX phone system provides Gold Coast businesses with both inbound and outbound calls, making it a complete business phone system. The system will replace existing phone companies and will allow employees to make a high volume of calls regardless of their location.

3. Hosted PBX Offers More Enterprise Features

Through Hosted PBX phone systems, Gold Coast businesses can utilise several enterprise-grade features. These features include call forwarding, three-way conferencing, and extension dialling to reach specific people. This results in increased productivity and efficiency for businesses. A Virtual PBX system will not provide any of these features. Also, Virtual PBX lacks the ability for employees to use extension dialling to connect.

5. Technology Maintenance

As the Virtual PBX system requires phone lines in place for outbound calls, there is a need for constant maintenance on behalf of IT staff within the organisation. Hosted systems free up the business from having to manage and maintain phone lines and deal with phone companies. Everything is handled and supported by the cloud service provider.

When determining which PBX phone system is best for your Gold Coast business, consider factors such as the size of the company, the number of outbound calls, scalability requirements, and if there are multiple office locations. If you’re unsure which system is best, contact onPlatinum ICT for a free on-site audit of your ICT.

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Condev Construction pride ourselves on quality construction and building lasting relationships. When considering a new ICT company, we looked beyond IT. We deliberately build long term partnerships with companies that share our corporate culture and ethos. Not only are onPlatinum leading the way with innovative technology and strategic business solutions they are the right business partner for Condev, and we are excited to be working together on many projects that fall outside of the ‘traditional’ ICT arena.

Glenn Cream, Director of Business, Systems and Compliance, Condev Construction


As a client since 2013, onPlatinum look after our business fibre internet, call centre phone systems, cloud and office printers. From service, sales and accounts all departments are easy and hassle free to deal with. We would have no hesitation recommending them other businesses who value service and effective IT. onPlatinum are always the first company we recommend to our clients who are looking for assistance with their ICT.

Travis Barlow - Managing Director, Vodafone Business Centre


onPlatinum ICT has become a core component of our business functionality. We utilise a suite of services from internet connection, cloud computing and a hosted phone system, enabling us to save on resources. Simply put, onPlatinum ICT is the perfect fit for us.

Bernie Hogan – Chief Executive, Queensland Hotel Association (QHA)


Being a franchise network, we at First Class Accounts understood the importance of a mobilised workforce. onPlatinum ICT implemented cloud computing virtually seamlessly, allowing us to work anywhere and on any device at any time.

Debbie Stanton - General Manager, First Class Financial Group

On Platinum is the company we have chosen to partner with in developing, delivering and maintaining our IT infrastructure. From the beginning, the onPlatinum team, from Management to Help Desk technicians, have sought to understand and respond to the unique needs of our business. We value the integrity and expertise they offer.

Laurel Shanley,Chief Executive Officer, K.M.Smith Funeral Directors