4 Common Misconceptions of Outsourced IT Services on the Gold Coast

Posted on: March 12th, 2019

Wondering if outsourcing IT is a good option for your business? While countless companies are choosing to outsource IT services, many people are still unsure of what outsourced services are and how they will impact their business. These misconceptions are keeping businesses from switching to outsourced IT services. Below are the most common misconceptions of outsourced IT services of Gold Coast businesses.

1. You don’t need to outsource if you already have an IT department.

Many companies believe that because they already have an existing IT department, there is no need for outsourced IT services. However, outsourcing IT helps your internal IT department to be more efficient as they are spending less time resolving minor issues for other staff members. The IT department will have more time to work on internal projects, strategic planning, and company growth.

2. Outsourcing IT isn’t for small businesses.

Businesses of all sizes on the Gold Coast can significantly benefit from outsourced IT services. It provides the company, big or small, with gaining a competitive edge. Outsourced IT services will also help small businesses to operate far more securely and safely than otherwise. For small businesses especially, it allows the company to focus on developing the core business and leave the IT work for external experts.

3. It’s more secure to keep everything within the company.

Countless businesses assume that having all their technology under their control is more secure than using outsourced services. Managed IT providers offer a higher level of attention to your security that an internal IT department might miss due to being overwhelmed with other work. Outsourced IT providers provide increased protection through regularoonatinumatimonitoring and updates, as well as immediately responding to threats. Utilising onPlatinum on the Gold Coast for outsourced IT will also ensure that multiple backups of company data are kept, ensuring that if something does go wrong, there will be backups in place.

4. Outsourced IT services are costly.

Managed service providers will work with a company to best meet their needs within a specific budget. They will have the expertise to understand the requirements based on a company’s operations and goals. They can also provide value through product bundling, and monthly payments instead of lump upfront costs.

It’s important to keep these misconceptions in mind when looking to upgrade or improve IT within a business. It can be worthwhile to discuss with a managed service provider to further understand the benefits that outsourced IT services can achieve.

For more information on outsourcing your IT needs on the Gold Coast, get in contact with onPlatinum today or learn about our Managed IT Services.

Back to all blog posts



onPlatinum ICT is unique in their product and service offering and have fulfilled our need to find a single vendor that would complete all of our information, technology and communication requirements. After dealing with onPlatinum ICT for in excess of 5 years we have nothing but praise and support for them as our preferred technology partner.

Brett Frizelle - CEO, Frizelle Sunshine Automotive


As a client since 2013, onPlatinum look after our business fibre internet, call centre phone systems, cloud and office printers. From service, sales and accounts all departments are easy and hassle free to deal with. We would have no hesitation recommending them other businesses who value service and effective IT. onPlatinum are always the first company we recommend to our clients who are looking for assistance with their ICT.

Travis Barlow - Managing Director, Vodafone Business Centre


onPlatinum ICT has become a core component of our business functionality. We utilise a suite of services from internet connection, cloud computing and a hosted phone system, enabling us to save on resources. Simply put, onPlatinum ICT is the perfect fit for us.

Bernie Hogan – Chief Executive, Queensland Hotel Association (QHA)


Being a franchise network, we at First Class Accounts understood the importance of a mobilised workforce. onPlatinum ICT implemented cloud computing virtually seamlessly, allowing us to work anywhere and on any device at any time.

Debbie Stanton - General Manager, First Class Financial Group

onPlatinum ICT is leading the way in innovative technology and we jumped at the opportunity to partner with them. They now provide us with integrated communication and technology services that we believe are enhancing our business operations.

Steve Foley - Chief Executive Officer, Coral Homes