What is Managed IT Services?

Posted on: February 24th, 2016

Most IT companies offer the ‘break-fix’ and ‘pay-by-the-hour’ IT support models. An example of these models is where you laptop breaks and you would then call IT support to fix it. The problem with these models is that they are costly.

It could cost from $200 upwards just to be told to turn the computer off and on again and wholah the laptop is working again.

How many of us have been caught out by this?

Here’s the thing. These models not only cost… ALOT, but they are also outdated and can hinder your business productivity.

Here’s the solution.

Our managed IT service provides comprehensive management and maintenance of your entire IT infrastructure. Put simply we manage everything from your phone systems, data backup, cloud computing, printing – pretty much everything you could need to run a business.

So, it is worth looking into?

Without tooting out own horn, yes. We do everything in the background to ensure you can go to work each day and not have to deal with software updates or waste time and money trying to fix your computer when we do it without you even knowing about it.

Consider this, 92% of our maintenance work is conducted remotely before our clients are aware that there is an issue. We are committed to providing your business with instant expertise, support and management delivered when and where you need it the most, with the aim of same day resolution.

If you have any questions or would like more information regarding this topic, please contact us by phoning 1300 428 667 or click here.

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onPlatinum ICT is unique in their product and service offering and have fulfilled our need to find a single vendor that would complete all of our information, technology and communication requirements. After dealing with onPlatinum ICT for in excess of 5 years we have nothing but praise and support for them as our preferred technology partner.

Brett Frizelle - CEO, Frizelle Sunshine Automotive


As a client since 2013, onPlatinum look after our business fibre internet, call centre phone systems, cloud and office printers. From service, sales and accounts all departments are easy and hassle free to deal with. We would have no hesitation recommending them other businesses who value service and effective IT. onPlatinum are always the first company we recommend to our clients who are looking for assistance with their ICT.

Travis Barlow - Managing Director, Vodafone Business Centre


onPlatinum ICT has become a core component of our business functionality. We utilise a suite of services from internet connection, cloud computing and a hosted phone system, enabling us to save on resources. Simply put, onPlatinum ICT is the perfect fit for us.

Bernie Hogan – Chief Executive, Queensland Hotel Association (QHA)


Being a franchise network, we at First Class Accounts understood the importance of a mobilised workforce. onPlatinum ICT implemented cloud computing virtually seamlessly, allowing us to work anywhere and on any device at any time.

Debbie Stanton - General Manager, First Class Financial Group

onPlatinum ICT is leading the way in innovative technology and we jumped at the opportunity to partner with them. They now provide us with integrated communication and technology services that we believe are enhancing our business operations.

Steve Foley - Chief Executive Officer, Coral Homes