What to Look for In a New IT Service Provider

Posted on: May 16th, 2019

Choosing a new IT service provider can be a tough decision. Your business needs to be supported by an organisation that you can trust. There is much to consider when determining which provider will best suit, as a wrong decision can be costly. Below are five things to consider when choosing a new IT service provider so you are confident in your choice.

A Team of Experts

When you’re looking for a new provider, it’s incredibly important that they have a diverse team of experts. Their staff must understand technology solutions and hardware and be available to assist with any problems that may arise. Their team should care about your success, focusing on your needs and respond eagerly to your requests.

Regular Support and Maintenance

Check if the service provider performs regular checks and maintenance to avoid potential costly issues arising. Service providers should have proactive processes in place and provide ongoing support. You need to be able to get in contact with experts if problems occur.

Brand Reputation

It’s important to consider how long your potential IT service provider has been in business, as well as their growth over the years. Consider also their current clients and gauge what their areas of expertise are. Chances are if you heard of the company through word of mouth, it’s probably a good sign that they are reputable and will be beneficial to your company.

Service Offering

Does the provider deliver one specific service that you require or a comprehensive range of services that you may need in the future? If you’re unsure exactly what you require, look for a service provider with a variety of offerings. Their team of experts can discuss your business needs and determine the best solution for you. At onPlatinum, we can provide everything your business will need to run smoothly.

Service Quality Focused

Top providers focus on the quality of services they provide and ensuring they provide the infrastructure and support to the systems and processes within your organisation.

If you’re looking for a new IT service provider, the team at onPlatinum ICT are happy to discuss your business and IT needs. Contact us today with any questions you may have.

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onPlatinum ICT is unique in their product and service offering and have fulfilled our need to find a single vendor that would complete all of our information, technology and communication requirements. After dealing with onPlatinum ICT for in excess of 5 years we have nothing but praise and support for them as our preferred technology partner.

Brett Frizelle - CEO, Frizelle Sunshine Automotive


As a client since 2013, onPlatinum look after our business fibre internet, call centre phone systems, cloud and office printers. From service, sales and accounts all departments are easy and hassle free to deal with. We would have no hesitation recommending them other businesses who value service and effective IT. onPlatinum are always the first company we recommend to our clients who are looking for assistance with their ICT.

Travis Barlow - Managing Director, Vodafone Business Centre


onPlatinum ICT has become a core component of our business functionality. We utilise a suite of services from internet connection, cloud computing and a hosted phone system, enabling us to save on resources. Simply put, onPlatinum ICT is the perfect fit for us.

Bernie Hogan – Chief Executive, Queensland Hotel Association (QHA)


Being a franchise network, we at First Class Accounts understood the importance of a mobilised workforce. onPlatinum ICT implemented cloud computing virtually seamlessly, allowing us to work anywhere and on any device at any time.

Debbie Stanton - General Manager, First Class Financial Group

onPlatinum ICT is leading the way in innovative technology and we jumped at the opportunity to partner with them. They now provide us with integrated communication and technology services that we believe are enhancing our business operations.

Steve Foley - Chief Executive Officer, Coral Homes