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onPlatinum - Support
Support
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The Right Support

onPlatinum ICT runs a strict ITIL methodology relating to ICT support. Our Helpdesk prides itself in providing the path of least resistance for end users. We run intelligent software to manage our “Incident”, “Problem” and “Change Management” processes.

ITIL is the most widely adopted guidance for IT service management worldwide. It is best practice that can be adapted for use in all business and organisational environments.

Service Strategy

Collaboration between business strategists and IT to develop IT service strategies that support the business strategy.

Service Design

Designing the overarching IT architecture and each IT service to meet customers’ business objectives by being both fit for purpose and fit for use.

Service Transition

Managing and controlling changes into the live IT operational environment, including the development and transition of new or changed IT services.

Service Operation

Delivering and supporting operational IT services in a way that meets business needs and expectations and delivers forecasted business benefits.

Improvements

Learning from experience and adopting an approach which ensures continual improvement of IT services.

Software Downloads

Remote Client

To download the remote support client,
please choose your operating system:

Communicator

To download the communicator client,
please choose your operating system:

 
 

WHAT OUR CLIENTS SAY

Condev Construction pride ourselves on quality construction and building lasting relationships. When considering a new ICT company, we looked beyond IT. We deliberately build long term partnerships with companies that share our corporate culture and ethos. Not only are onPlatinum leading the way with innovative technology and strategic business solutions they are the right business partner for Condev, and we are excited to be working together on many projects that fall outside of the ‘traditional’ ICT arena.

Glenn Cream, Director of Business, Systems and Compliance, Condev Construction

 

As a client since 2013, onPlatinum look after our business fibre internet, call centre phone systems, cloud and office printers. From service, sales and accounts all departments are easy and hassle free to deal with. We would have no hesitation recommending them other businesses who value service and effective IT. onPlatinum are always the first company we recommend to our clients who are looking for assistance with their ICT.

Travis Barlow - Managing Director, Vodafone Business Centre

 

onPlatinum ICT has become a core component of our business functionality. We utilise a suite of services from internet connection, cloud computing and a hosted phone system, enabling us to save on resources. Simply put, onPlatinum ICT is the perfect fit for us.

Bernie Hogan – Chief Executive, Queensland Hotel Association (QHA)

 

Being a franchise network, we at First Class Accounts understood the importance of a mobilised workforce. onPlatinum ICT implemented cloud computing virtually seamlessly, allowing us to work anywhere and on any device at any time.

Debbie Stanton - General Manager, First Class Financial Group

On Platinum is the company we have chosen to partner with in developing, delivering and maintaining our IT infrastructure. From the beginning, the onPlatinum team, from Management to Help Desk technicians, have sought to understand and respond to the unique needs of our business. We value the integrity and expertise they offer.

Laurel Shanley,Chief Executive Officer, K.M.Smith Funeral Directors

 

 

 
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