The Right Support
onPlatinum ICT runs a strict ITIL methodology relating to ICT support. Our Helpdesk prides itself in providing the path of least resistance for end users. We run intelligent software to manage our “Incident”, “Problem” and “Change Management” processes.
ITIL is the most widely adopted guidance for IT service management worldwide. It is best practice that can be adapted for use in all business and organisational environments.
Collaboration between business strategists and IT to develop IT service strategies that support the business strategy.
Designing the overarching IT architecture and each IT service to meet customers’ business objectives by being both fit for purpose and fit for use.
Managing and controlling changes into the live IT operational environment, including the development and transition of new or changed IT services.
Delivering and supporting operational IT services in a way that meets business needs and expectations and delivers forecasted business benefits.
Learning from experience and adopting an approach which ensures continual improvement of IT services.